What Information We Gather and Why
When you open an account with us, we collect the details you submit during registration — your name, email address, and the mobile number linked to your e-wallet. When you connect a payment method such as DANA, OVO, or GoPay, we record the transaction reference and
-
1
amount to process your deposit or withdrawal accurately. We do not store your full wallet credentials or PIN. Device data — browser type, IP address, and session timestamps — is logged automatically to detect unusual login activity and protect your account from unauthorised access. If you
-
2
contact our support team, the content of that conversation is retained so we can follow up correctly. We use all of this data solely to operate your account, process payments, and maintain platform security. We do not sell your personal information to third parties, and we
-
3
do not share it with advertisers. Data sharing occurs only where required by applicable law or where you have explicitly given consent. Retention periods vary by data type: transaction records are held for as long as legally required in your jurisdiction, while session and device logs
-
4
are cleared on a rolling basis. Your data rights under applicable local law — including access, correction, and deletion — are described in the sections below. Where our services are available depends on local law and eligible regions.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.